Uncomplicating Business with Sara Torpey
Business gets WAY less complicated when you keep it human. In the Uncomplicating Business world, we use a simple, flexible four-part framework—ground, plan, connect, sell—to help you simplify decisions, set (and keep!) effective timelines, and show up consistently without burning out. You’ll hear bite-sized solo episodes and thoughtful interviews that turn messy challenges into actual actions, from pricing with confidence to building trust with yourself, your offers, and your community. Come for the clarity, stay for the momentum. Let's create *functional success* - where successful businesses are one part of our successful lives - together.
Uncomplicating Business with Sara Torpey
How to Create a New Offer
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One of the things I do a lot of coaching around is OFFERS. And one of the things I regularly help 1:1 and group coaching clients with is creating new (or revised) offers. Usually the process of creating an offer - and making all of the decisions needed to get it out, moving, and selling - takes less than 20 minutes and requires just a handful of simple decisions. This week on the podcast I'm sharing the key decisions I help clients make as they create new or revised offers so that YOU too can quickly and effectively decide what you're offering, exactly how it's going to work, and get MOVING on selling it.
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Welcome, welcome. Welcome to the podcast. So it occurred to me recently that one of the things I do a ton of with clients that we work with, in one on one coaching or even in group coaching, is creating new offers, or revising a current author. What happens is someone will say to me something like, oh, you know, I'm thinking about offering this new thing, I have an idea. Or I know, there's something I've been offering, but I really think I need to adjust it.
And here's how I want to change it. And they're not completely sure what they want to do different or what the offer is, they know how they want to help often. But then it's like, so many details. And so often, people get paralyzed by the details, right? You're like, I know how I want to help people. But like, what does that actually look like? And how do I talk about it? That's, that feels complicated.
So one of the things that we do a lot in coaching my clients tonight, is work through a couple of simple, really simple decisions that you need to make in order to make any longer, right, if you are going to offer a package or a program, or even a one off session for somebody, or you're selling some new tool or resource things are the answers. You know, pretty much every offer has at least a few of these questions, I have 1234567 bullets on here, in really generally working through the process of creating an offer and making all the decisions with a client or with a group of clients from me, generally, you know, is not a whole coaching call by a lot like that would be one of the things we did on a coaching call.
But it is, you know, 20 minutes, maybe even 10 Depending on how clear things are and how many things we need to work through. So for you today, if you have something that you want to offer, but you haven't yet if you have something that you're offering now and you're like, not quite right, but I close idea. Here's how I would walk you through it. And here are the things I think you have to think about as you make this offer. So there are some key things to define. The first one is Who is it for? And often and who is it for? It's Who is it also not for?
Sometimes it is easier for people to start with who it's not for them who it is for, for example, I offer one bite what I call one bite coaching sessions, they're 90 minutes long they are you book a time you pay, right now they're $225, you book 90 minutes, and we get on the call and I say what do you want to work on? We coach through it. And then we go, like, that's it. There's no selling, there's no nothing. There's just simply coaching and moving on. For me, when I first started offering these one bite sessions, I had to really think about who was born who wasn't for who it's not for, is for somebody who needs regular coaching, because I'm a big fan of the magic that is weekly or bi weekly coaching.
It's not for somebody who is really needing that sort of accountability, but just not wanting to like dive all the way in. And there are definitely cases where people come to me and say, I'm just going to do a handful of one byte sessions. And I'll say like, why, like, what, what's the issue because really a more cost effective to get regular coaching and be, if it's a problem we have to work through, that is going to take, you know, multiple sessions, then then there's more going on than just like one problem to go through would is for is for people who I've worked with already, who are in my world that who I know pretty well who have a really distinct problem they want to work through, like sometimes people will schedule with me and say, I want to work through a new offer.
And I have some things about pricing I'm trying to work out, that's perfect. Or they'll say, You know what, I have been marketing this thing. And I really want to talk about how the messaging works or how the market works. When people come for one bite sessions, specific is better. So for you, this thing that you're thinking about offering, who is it for and who's not for it? And if you're like God, I don't know, start with who it's not for. Like if somebody came to you and said, I want to do this with you, who's the person you'd be like, Oh, no, no, no, no. But I don't want to do this for you that doesn't fit you who are those people and start thinking through it like that.
The other thing is if you can't answer that first question in coaching, if I say okay, who's it for and they just stare at me? It tells me some things about me the the offer that you're thinking about isn't the right offer. Or it's not ready, right you if they're still thinking to do before it comes out into the world. The next question is what do they get? Right? What are they going to walk away with? Why would they say yes to it. So All for one bite coaching, again, I'm gonna use the same example.
For one, buy coaching, they're gonna get whatever thing they brought that specific thing worked through, we're gonna they're gonna walk away with clarified pricing, clarified messaging, clarified whatever thing and not a sales pitch, they're just gonna walk away, which is great for you what is the result, people are going to walk away with the result of what people get out of one buy coaching is different than they get from longer term coaching. Because in longer term coaching, we touch everything. We work through all the problems, we work through things if they come up, we revise, we iterate approaches to things and do all this kind of stuff that in a one off session isn't possible.
So what people are walking away with group coaching, or from one on one coaching is different than what they're walking away from one bite sessions with. So for you this thing that you want to offer, why would they say yes? What are they going to walk away with, and it doesn't need to be a tangible thing, because honestly, for me, I think a lot of times the most important coaching people get isn't something you can hold on to it's not something that they're gonna hold in their hands, it's not even money. But in a lot of cases, it's confidence, it's being able to do the scary thing. It is sort of the accountability of having somebody checking in with them, there are not things that I'm going to be able to say, show me your results necessarily, but they are really important.
So don't get all tripped up on like, what are they going to get, they don't have to have something to hold in their hand at the end. Because you know, feeling better and more competent is a is is a valid results. Right, managing their time differently is a valid result. So that's the next thing. The third thing is what are the boundaries? Right? Like, for me, I don't have more than two one byte sessions, and they are always like tightly bounded 90 minutes. I would not let somebody schedule more than three of them. You're like, that's just not going to happen. If somebody's scheduling three of them. You know, within a year, it's probably like we're something's not right. For you, what are the boundaries? What are the what's outside of the lines in the picture? What's inside lines?
And how often do you want to talk to them about it? Like, how often are you going to do this thing? If it's a class you're offering, you can offer at once and see what happens? We're like, if it works really well, we offer it again, when we do that. If it's a class you're offering, how long is it going to run for? Right? How long are the sessions going to be? Is it an hour? Is it 90 minutes is a two hour sometimes I say to people, like in a perfect world? What would this look like? Because here's the thing that happens, we start to go? Well, you know, I don't know if they'll have the time to spend two hours. But that's not the right question. You are the expert and the time it takes to do this thing you're helping them do. So if you look around, like I have a client who coaches people on creativity, if she's gonna really deep into creativity, and people, that's probably not an hour.
In a lot of cases for the projects, they do the things she works on, probably not even 90 minutes. So it makes sense for her to have a longer block of time. Because the people really need the time and rack to get into what they're working on and really dive in. The people may not know that, right? It's her job to explain that and sell that to them. Oh, I'm gonna sneeze. Pardon me, use me. And I'm bad at editing. So you'll probably get the sneezing part. Um, so, you know, what is the amount of time that it makes sense? What is the way this would work? And this leads to the next question, because it is what is the best version of this service that you can offer them because we don't want to offer them like a subpar version of the service, or whatever the resources or what have you like, I'm not going to offer you a class that doesn't have all the things in it.
To get you were going that while I'm not going to offer a one byte session, and I didn't write out every beat bro long, long time, because I didn't want to just do one hour coaching with people until there were enough people I knew and had worked with and and done things with it. I felt like it was an effective offer. I didn't put it on the table. So for you, what's the best version of serving? So I was talking to a client last week and I said to her, she's like, well, you know, parents come to her for coaching. I said, Okay, she's like, Well, we do these calls, and then then sometimes I do home visits. Okay, so what's the best version of a home visit look like for you? She's like, well, there'salways got to be a scheduled call afterwards.
Okay, so when we schedule a home visit, we're all always gonna schedule the follow up call because they need to both go together. She was like, Ah, okay. So like the best version of a home visit, gives her more time to meet with family, but also gives her a specified date and time, after the fact a couple of days later in the week, that's scheduled to then do like debrief. And that's just gonna get built right into their offer. Right? I have another client and it's, you know, said to her, like, what's the best version of service? In this offer you have right now she's working with adults, she's working with people who tutor and she said, Well, you know, it's going to be at least eight weeks, because I want to meet with them at least eight times.
So it could be eight weeks, over eight weeks, it could be eight meetings over six months, it could be all kinds of things. But it's like, what's the best version of this? And you are the expert. So it's not, you know, and I'm not saying well, I need everybody nine hours a week, people aren't going to do that, right? We don't have that kind of time. But at the same time, you as the expert know, the cadence, the time commitment, the, like, how often you should meet, how often the service should be rendered? Who are the people you want to serve the most? You know, sometimes I have people come to weekly coaching, sometimes I have people come to bi weekly coaching. Right now I have a couple clients that do a half hour every week instead of an hour. It depends on the client, and I get to look at them and say, You know what? Weekly is better for you. So here's what I'm going to offer you, you get to do that for the people in front of you, like I serve the person, not my offer. You serve the person, not your offer. But you also like for me the best version of weekly coaching is an hour. And it is regular, right?
As the people I have that are in that model get the furthest fastest, that's just simply the case. Because it's like the highest touch version. Right? What's best for you? And then here's the tricky one. Right? Cost. This is a big one. This is one where people are like, cost. And this is part of why I started thinking about this podcast episode because this is a conversation I had a billion times last week. And it is important because people are like, Well, I think what would be reasonable is we're gonna stop that right there. Here's the thing, what we forget, and what I've said on this podcast a million times you see in my Facebook group, not in there, come on, and I said it a million times there.
It's not the window of what people are willing to pay for a service or product is so much bigger than you could ever imagine. Like I have a client that charges $75 an hour for something and I have a similar client that charges $200 an hour in a different location for the same service. I know people that charge $400 an hour for that same service. I have a client right now building an offer that is going to be basically $1,000 In an hour. So everybody's going to be different. There is so much more room here than you realize. So you know, I'll say to the people, I'll say to people, how do you want a person? And they'll just stare at me and go, What do you think like now you gotta go first. So here are the two things I say to them. The first is, you know, what's something you'd be thrilled to get? You'd be like, yes, that's an amazing amount of money for me to do this thing. I would feel great about that. What's that number? Right. And then it is entirely luxury, that you probably should add 10% to it.
Because if you were a former teacher, or your work is all been a nonprofit, or oh, gosh, all kinds of things. You're really service based. You've worked primarily with kids, you've been underpaid the entire time. So like 10 15% More is probably in line. The vast majority of my clients pitch me a first number and the number I pitch back is 25% Higher. Sometimes it's 10. But it's between 10 and 25 The vast majority of the time. And the other thing I would say is there is almost no one in my world. There's one right now whose time gets billed at under $100 an hour. And for her we're on our way up towards that. So like the most, you know, the starting part for most people on services is $100 an hour. So let's start there.
If you don't know what to do, and if you don't know what to do, and you're like how do I purchase this complex, do a one bite session here God will fix it. It'll be figured out you'll walk away and pricing is going to be fine. That's a whole separate thing. Then there are two other pieces that I think are really important when we talk about offers the last To the first is how many of these can you sell? Successfully? Like how many really? Because people will say, Well, I want to have 10 people buy the software. Okay? So if you want to have 10 people buying software, Can you manage 10? People at once? Actually, do you want to? Because often when we start to like puzzle through time and the time they're spending on other things, and how much time has had and how much time has had for work, and all these things, like I did this with a client the other day, and I said, Okay, how many people can you serve like this in this offer, and she was like, I don't know, like, five.
And then we really started working through her time and how she wants to spend her time, and what she's already committed to, and how much time it actually takes. And the other thing she's got going and the time she wants to give to networking and marketing and all that stuff. And when we when it all came down to what the answer was to, she has, she has faced to serve to clients in this new way. That's it. Okay. And in then thing we talked about is if she gets to, and she loves doing this, we can reorganize the other things to give her more space than for this.
But what is not going to happen is she's going to take on five people and just cram them in the corners. Because that's how we all get burned out. Right? We start with a handful, and we build up and we adjust and trade we take time from other places if we need you. But we don't just continue to have a pile on the plate, there's not a buffet or we take a spoonful everything. That's not how this is going to work because you're not going to enjoy it. And then the last question really is about timing. How often are you willing to talk about this offer?
How often do you want to be telling people about it, in order to pull people in, like this client, I was talking to you last week who's got these two spots, you know, she's going to offer it to people it feels like appropriate for that really fit because her who it's for and who it's not, it's very specific. So if she needs someone that might be for one on one, she'll make an offer. But otherwise, she's not going to talk about it. Because it's kind of going to be like a secret side off. For other people. Like one of my other clients, this is going to be this thing she working out now it's going to be a primary offer is going to be the thing that drives your business.
She's going to talk about it every day. How often do you want to talk about this? How is it what's its role in your business? And, you know, if you want it to play a larger role, more talking about it matters. So this is a lot. Feel free to listen again, feel free to ask me questions, feel free to reach out, right? And if you're like, Oh my God, how do I work through this, I can't do this by myself, I'm here to help. That's why I'm a resource. So hopefully, you know this, I think it's probably it's probably under 20 minutes, right? work straight through here like this, make your new offer and then go out into the world and talk about it as long as that's how you want it to work unless you're gonna be really specific with it with people.
And the other thing I want to make sure I share is on May 1, I am running a live workshop in zoom call, the simple way to make three offers today. So if you are someone who's going to find yourself in the camp of needing to talk about whatever you're offering more, because talking about a more leads to more sales, more sales leads to more money, more sales leads to more impact that your big offer, that's your primary driver, you got to talk about it more you really do, there's no such thing as too much come to the workshop.
I will make sure that the link to the workshop is in the show notes. It's going to be $23. It's going to be a live workshop, and then a 15 day challenge afterwards, to really help you implement and make sure it actually happens in your business because I'm all for learning. But I am not for learning without implementing. I don't think that's good for any of us because we can learn a lot. But if you're never gonna use it, what was the point? So, come to the workshops, come play with us. Even if you can't attend live, you're gonna get all the recordings and all the tools and all the emails and all that stuff and you'll use it when you're ready. It's going to be an amazing $23 well spent. If you have questions. In the meantime, send me a message if you want to schedule a one bite session and make sure that's in the show notes too. And from here, happy offering. I'll see you guys next week..